Location: Georgia (with possible relocation to Europe)
Employment Type: Full-time

About the Role

PEOPLE HUNT Agency is recruiting on behalf of a leading international iGaming group.

We are looking for an experienced and customer-centric Customer Solutions Executive to lead customer support operations and elevate the overall player experience. This role is ideal for Turkish-speaking professionals with iGaming experience who are open to relocation and long-term international career growth.

Key Responsibilities

Team Leadership & Support

Lead, mentor, and support the Customer Solutions team to deliver timely, high-quality customer service
Ensure effective handling of all customer inquiries, including technical and service-related issues

VIP & Player Experience

Act as the main point of contact for VIP and high-value players, providing personalized solutions
Build strong, long-term relationships to increase loyalty and satisfaction

Retention & Engagement

Develop and implement initiatives to improve player retention and reduce churn
Optimize the customer journey across all touchpoints

Issue Resolution & Collaboration

Resolve complex customer issues quickly and professionally
Collaborate closely with Product, Tech, CRM, and Operations teams

Performance & Analytics

Monitor and analyze key customer service metrics (CSAT, NPS, response times, churn)
Lead continuous improvement initiatives based on data and insights

Process & Compliance

Ensure customer support operations comply with data protection, responsible gaming, and internal policies
Manage escalations while maintaining trust and brand reputation

Feedback & Improvement

Provide actionable feedback to product and technical teams based on customer insights
Proactively identify opportunities to enhance platform usability and player satisfaction

Requirements

Native or fluent Turkish speaker
Fluent English (minimum B1+)
3+ years of experience in customer service, customer solutions, or support management
iGaming or digital entertainment industry experience is strongly preferred
Experience supporting players in Turkish and English languages
Strong knowledge of CRM systems and customer lifecycle management
Solid technical understanding of iGaming platforms and basic troubleshooting
Excellent written and verbal communication skills
Strong problem-solving and conflict-resolution abilities
Data-driven mindset with experience using KPIs and reporting tools
Willingness to relocate to Georgia and later relocate to Europe
Comfortable working in a fast-paced, international environment

Candidate Eligibility

Applications accepted from all countries worldwide
Turkish-speaking professionals living abroad are encouraged to apply

What is Offered

Competitive salary
Relocation package, including:
- Flight ticket
- Accommodation support
Fitness & wellness support
Long-term career opportunity within a growing international iGaming group
Opportunity to relocate to Europe based on performance and management approval

Additional Information

Probation period: 1–3 months
Company details will be shared during the recruitment process

Why Join?

Join a globally recognized iGaming organization
Play a key role in shaping the player experience for a major market
Gain international exposure and long-term career growth
Work in a dynamic, innovative, and performance-driven environment

Apply Now

If you are a proactive, customer-focused professional with iGaming experience and a passion for delivering exceptional player experiences, we’d love to hear from you.

📩 Apply via PEOPLE HUNT Agency