PEOPLE HUNT is hiring on behalf of an iGaming client companies.
Job Vacancy: Head of VIP (Retention)
Industry: iGaming
Work Format: Hybrid / Remote
Location: International market (relocation is not required)
Key Responsibilities:
- Develop and implement strategies for the development and retention of VIP players
- Build VIP segmentation: analyze the database, identify high-value users, personalize the approach
- Create and manage VIP programs from scratch: levels, bonus structures, exclusive privileges
- Supervise a team of VIP managers (if available) or manage clients directly at the start
- Develop personalized bonuses, campaigns, and events for VIPs
- Analyze the activity of VIP users: gaming preferences, deposit activity, trigger events
- Reduce churn, increase LTV, and maximize engagement of VIP audience
- Closely collaborate with marketing, analytics, product, UX, and support teams
- Continuously improve the customer experience based on feedback
Requirements:
- Experience working with VIP clients in iGaming, betting, fintech, or luxury segments
- Understanding of VIP player psychology, their motivations, and retention strategies
- Experience in audience segmentation and creating personalized strategies
- Excellent communication skills and emotional intelligence
- Ability to work with data: analyzing customer behavior, identifying triggers
- Experience in launching and managing VIP programs, bonuses, campaigns, and activations
- Proficiency in English and Russian at least at Upper-Intermediate level
A Plus:
- Experience working in a startup or launching an operator from scratch
- Deep understanding of gamification and loyalty programs
- Experience working with CRM systems and automation platforms
- Knowledge of additional languages (Spanish, German, Arabic, etc.) – for global markets
Working Conditions:
- Fully remote or hybrid work
- Participation in the launch of a new ambitious iGaming operator
- Opportunity to influence VIP strategy and build customer service from scratch
- Work in a team with top industry experts
- Competitive compensation + KPI bonuses
- Space for initiative, experimentation, and growth along with the product